Shipping
All Products are Made-to-Order Products unless the Website expressly states otherwise.
Estimated production time will be shown on the Website and/or at checkout. Unless stated otherwise, production typically takes approximately 6-8 weeks.
After production, Products are dispatched and delivered according to carrier transit times (which vary by destination). All timescales are estimates only. Time is not of the essence.
All delivery timelines communicated are indicative only and not contractually binding. While the Company makes reasonable efforts to meet estimated delivery dates, delays may occur due to supply chain, transport, carrier performance, customs processes, or information supplied by the Client.
Risk of damage to or loss of the Products passes to the Client only upon confirmed delivery to the delivery address. Title to all Products remains with the Company until full payment is received and cleared. Until such time, the Client agrees to keep Products in original condition, properly stored, and insured.
Any claim for visible damage or shortfall must be reported to the Company in writing within 48 hours of delivery. Failure to notify within this period may prejudice the claim to the extent the Company’s ability to investigate is materially affected (without limiting non-excludable statutory rights).
Duties & Taxes (DDP where offered): Where the Website states that duties and taxes are included (Delivery Duty Paid / DDP), the Company will arrange and bear the cost and risk of import duties and taxes billed at import, subject to the Client providing accurate and complete information for customs clearance. Any additional costs arising from incorrect information, refusal of delivery, or failed customs clearance due to Client action/inaction will be charged to the Client. NO AFTERCARE: The Company does not provide aftercare, tuning, maintenance or support services (remote or on-site). Any assistance offered is discretionary and may be chargeable.
Confirmed orders may not be cancelled once processing (including production scheduling, component allocation, or manufacture) has commenced, unless at the Company’s discretion. If cancellation is permitted, a reasonable handling and administration fee may apply. Made-to-Order Products are non-cancellable and non-refundable once production has commenced, except where required by law (including for faulty or misdescribed goods).
Faulty Products may be returned only if the Company is notified in writing within seven (7) calendar days of delivery. Returned Products must be in unused condition, complete with original packaging and documentation. Returns that do not meet these conditions will not be accepted. (This does not limit any statutory rights you may have.)
The Company reserves the right to inspect returned items before issuing any refund or replacement. Approved refunds will be processed using the original payment method and may take up to thirty (30) days to appear, depending on your bank or payment provider.
All defects must be reported in writing within three (3) days of receiving any goods. Failure to do so constitutes acceptance. (This clause applies to the maximum extent permitted by law and does not limit statutory rights for consumers.)
