Terms and Conditions

ANY PERSON OR ENTITY ("Client" or “you”) USING OR OTHERWISE ACCESSING THE WEBSITE OR ANY OF THE CONTENT OR SERVICES AVAILABLE VIA THE WEBSITE, MUST AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL RELEVANT TERMS AND INFORMATION MADE AVAILABLE BY THE COMPANY FROM TIME TO TIME.

PERSONAL DATA: You agree to provide only accurate, current, and complete information through the Website. Any personal information you supply to the Company via the Website will be handled in accordance with applicable data protection laws and the Company’s Privacy Policy, available on the Website. You are responsible for keeping your contact, billing and delivery details up to date. By submitting personal data, you consent to its processing and storage as described in the Privacy Policy [Insert hyperlink]. You also agree to provide any information reasonably required to fulfil delivery, carrier requirements, or customs clearance (where applicable).

Agreement to Terms.

These Terms and Conditions (the “Terms”) constitute a binding legal agreement between you (the “Client”) and REGAL MUSIC LTD T/A Friendly Pressure (the “Company”, “we”, “us”, or “our”). These Terms apply to all use of the Website and all sales of Products offered by the Company through the Website (with pricing displayed on the Website at the time of purchase).

By accessing the Website, placing an order, you agree to be bound by these Terms in full. If you do not accept these Terms, you may not access or use the Website or place an order.

The Company reserves the right to amend, update, or revise these Terms at its sole discretion. Any updates will be published on the Website. Your continued use of the Website after changes to the Terms are posted will constitute your acceptance of those changes. For the avoidance of doubt, the version of the Terms in force at the time of your Order Confirmation applies to that Order, unless a change is required by law.

Definitions.

For clarity, the following terms shall have the meanings given below:

“Website”: The Company’s online platform through which Clients may browse, and purchase Products.

“Products” or “Goods”: Audio hardware, accessories, or related equipment offered for sale by the Company via the Website.

“Made-to-Order Products”: Products manufactured, assembled, finished, printed, or otherwise produced specifically to fulfil a Client’s order.

“Order”: A purchase placed through the Website checkout process.
“Order Confirmation”: The Company’s written acceptance of an Order (including by email).
“Business Day”: A day other than a Saturday, Sunday, or public holiday in England.

Scope of the Service.

The Company provides high-quality audio Products to both consumer and commercial Clients through the Website. The Company does not provide installation, configuration, software programming, on-site services, training, aftercare or support, unless expressly agreed in a separate written contract signed by an authorised Company representative.

Descriptions, images, and specifications of Products listed on the Website or in Company marketing materials are provided for general guidance only and do not constitute a warranty or binding offer. While we strive to ensure accuracy, minor discrepancies or updates may occur. Colours, finishes and materials may vary due to manufacturing tolerances and display settings. The Company is not obligated to supply any Product until an Order has been accepted by the Company and an Order Confirmation has been issued. The Company may use third parties (including manufacturers and couriers) to perform manufacturing, fulfilment and delivery.

Client Eligibility and Responsibilities.

Only individuals who are 18 years of age or older, and who possess the legal authority to enter into binding contracts, may place orders through the Website. By placing an order on the Website, you warrant that you meet these criteria and that all information you provide is accurate and complete.
You are responsible for ensuring the Products are suitable for your requirements and compatible with your equipment and environment. The Company does not provide installation or configuration services, and any guidance given informally is non-binding and provided without responsibility to the fullest extent permitted by law. You agree to follow all Product instructions and safety guidance supplied with the Products and to use the Products only as intended.

Website Pricing, Orders and Acceptance.

All prices are displayed on the Website and are the prices payable at the time you place your Order.
Placing an Order constitutes an offer to purchase Products. No contract is formed until the Company issues an Order Confirmation. The Company may refuse or cancel an Order prior to Order Confirmation (including due to stock/component availability, pricing errors, suspected fraud, or delivery limitations). If payment has been taken and the Order is not accepted, the Company will refund the amount paid. The Company reserves the right to correct obvious errors (including pricing, descriptions, and availability) prior to Order Confirmation.

Payment Terms.

Unless otherwise agreed in writing, full payment is required in advance of production scheduling and dispatch of Products. Accepted payment methods will be specified on the invoice or via the Website checkout. No Product will be dispatched until cleared funds are received by the Company. All Orders must be paid in full at checkout; no credit, instalments or payment-on-delivery are offered.

Any chargeback, reversal, or withdrawal of payment after an Order is placed entitles the Company to cancel the Order and recover all reasonable costs incurred.
NO CHANGES: Once an Order has been placed and paid, it is final and no changes may be made (including to specifications, quantities, finishes, delivery address, or delivery timing), except where the Company agrees in writing at its sole discretion.

The Company may charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as well as costs incurred in recovering overdue payments. (For consumers, interest and recovery costs apply only to the extent permitted by law.)

No Installation

The Company supplies Products only and does not provide installation, on-site services, configuration, programming, tuning, training, or commissioning. Any installation and setup is performed by you (or your chosen third party) at your own risk, and the Company accepts no responsibility for installation errors or third-party work.

Made-to-Order Production & Dispatch Times

All Products are Made-to-Order Products unless the Website expressly states otherwise.
Estimated production time will be shown on the Website and/or at checkout. Unless stated otherwise, production typically takes approximately [X–Y] Business Days.
After production, Products are dispatched and delivered according to carrier transit times (which vary by destination). All timescales are estimates only. Time is not of the essence.

Delivery, Transfer of Risk and Title.

All delivery timelines communicated are indicative only and not contractually binding. While the Company makes reasonable efforts to meet estimated delivery dates, delays may occur due to supply chain, transport, carrier performance, customs processes, or information supplied by the Client.

Risk of damage to or loss of the Products passes to the Client only upon confirmed delivery to the delivery address. Title to all Products remains with the Company until full payment is received and cleared. Until such time, the Client agrees to keep Products in original condition, properly stored, and insured.

Any claim for visible damage or shortfall must be reported to the Company in writing within 48 hours of delivery. Failure to notify within this period may prejudice the claim to the extent the Company’s ability to investigate is materially affected (without limiting non-excludable statutory rights).

Duties & Taxes (DDP where offered): Where the Website states that duties and taxes are included (Delivery Duty Paid / DDP), the Company will arrange and bear the cost and risk of import duties and taxes billed at import, subject to the Client providing accurate and complete information for customs clearance. Any additional costs arising from incorrect information, refusal of delivery, or failed customs clearance due to Client action/inaction will be charged to the Client. NO AFTERCARE: The Company does not provide aftercare, tuning, maintenance or support services (remote or on-site). Any assistance offered is discretionary and may be chargeable.

Returns, Cancellations and Refunds.

Confirmed orders may not be cancelled once processing (including production scheduling, component allocation, or manufacture) has commenced, unless at the Company’s discretion. If cancellation is permitted, a reasonable handling and administration fee may apply. Made-to-Order Products are non-cancellable and non-refundable once production has commenced, except where required by law (including for faulty or misdescribed goods).

Faulty Products may be returned only if the Company is notified in writing within seven (7) calendar days of delivery. Returned Products must be in unused condition, complete with original packaging and documentation. Returns that do not meet these conditions will not be accepted. (This does not limit any statutory rights you may have.)

The Company reserves the right to inspect returned items before issuing any refund or replacement. Approved refunds will be processed using the original payment method and may take up to thirty (30) days to appear, depending on your bank or payment provider.

All defects must be reported in writing within three (3) days of receiving any goods. Failure to do so constitutes acceptance. (This clause applies to the maximum extent permitted by law and does not limit statutory rights for consumers.)

Warranty.

All new Products include a twelve (12) month limited warranty from the date of delivery. This warranty covers manufacturer defects in equipment and workmanship under normal use. The warranty does not cover damage resulting from:

Improper use, storage, or handling; Electrical surges and/or any installation/setup by you or any third party;
Use of non-approved components or modifications;
Environmental exposure beyond intended tolerances.

Blown speakers or damaged system components caused by overpowered amplification, tampering with system settings, or use of incompatible hardware are excluded from warranty coverage.

The Company provides no aftercare, lifetime support, tuning, or ongoing assistance after delivery. Any support offered is discretionary and may be withdrawn at any time. Labour, callouts, parts and shipping (where applicable) are chargeable unless required under warranty or statutory rights.

Intellectual Property Rights.

All intellectual property rights in and to any and all materials, content, and deliverables provided or made accessible by the Company, including but not limited to technical documentation, schematics, diagrams, training materials, software configurations, installation procedures, user manuals, product designs, firmware, and any content published on the Website, are and shall remain the sole and exclusive property of REGAL MUSIC LTD T/A Friendly Pressure or its licensors.

This includes all intellectual property embedded in or forming part of the Products themselves, such as proprietary enclosures, circuitry, mechanical design, embedded software or firmware, and acoustic engineering or configuration methodologies. Title to the physical Product may transfer to the Client upon full payment, but no rights in the underlying intellectual property are assigned or transferred.

Nothing in these Terms, nor in any Website listing, Order, or transaction, shall be interpreted as granting, expressly, impliedly, or otherwise, any license or right to copy, modify, reproduce, adapt, publish, distribute, disassemble, reverse-engineer, decompile, sublicense, exploit commercially, or otherwise make use of any intellectual property owned by the Company.

Any such use is strictly prohibited without the Company’s prior express written consent. Any unauthorised use constitutes a material breach of these Terms and may result in immediate legal action, including injunctive relief, damages, and termination of access to the Website and/or refusal to supply further Products.

Licence for Personal Use.

Subject to your full compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website, and to use the Products purchased via the Website, solely for your personal, non-commercial use, and only as explicitly permitted by the Company.

Permitted Uses under this license are limited to:

Accessing the Website interface to browse or purchase Products.
Operating or maintaining the Products in accordance with the user manuals, installation instructions, and technical specifications provided by the Company.
Downloading documentation or materials (e.g., manuals, diagrams) provided through the Website or as part of the Services, exclusively for the purpose of installation, maintenance, or personal reference.

This license expressly does not grant you any ownership rights, nor does it authorize you to:

Distribute, resell, lend, sublicense, assign, or transfer the Website or any Product to any third party;
Modify, adapt, translate, create derivative works, or reverse engineer the Products, firmware, software configurations, or any part of the Website, except to the extent permitted by mandatory law;
Use the Website, Products, or documentation for public display, commercial exploitation, or shared corporate use without prior written consent.

Any rights not expressly granted herein are strictly reserved by the Company or its licensors.

Restrictions on Use.

By using the Website and purchasing Products, you agree that you will not, and will not permit any third party, to:

Reproduce, distribute, sub-license, sell, rent, lease, assign, or otherwise transfer any portion of the Website, Products, documentation, or materials in any form.
Decompile, reverse engineer, disassemble, modify, or adapt any firmware, software configurations, or hardware design included with the Products, except where and to the extent permitted by applicable law.
Remove, alter, conceal, or obscure any patent, copyright, trademark, proprietary notice, or other rights notices from the Products, documentation, packaging, or Website content.
Use the Website or Service interface for automated queries (e.g., scraping, bots, data mining) or to attempt unauthorized access to restricted areas of the infrastructure.
Circumvent, disable, or interfere with any security feature or protective measures of the Website, Products, or Services, including digital rights management tools.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity, or post content that would harm the Company’s reputation.
Upload or transmit viruses, malware, or any code or content that disrupts or limits the functionality of the Website, Products, or obstructs other users’ access.
Use the Products for any purpose not explicitly intended or permitted, including public performance, broadcasting, resale, or redistribution without the Company’s written consent.
Provide the Products, or any access to them, to third parties for the purpose of enabling them to offer commercial services unless explicitly permitted by the Company in writing.

Indemnification.

You agree to indemnify, defend, and hold harmless REGAL MUSIC LTD T/A Friendly Pressure, its directors, officers, employees, affiliates, agents, contractors, licensors, and suppliers, from and against any and all claims, demands, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

Your breach of these Terms;
Your use or misuse of the Website or Products;
Your violation of any applicable law or regulation;
Your infringement of any third-party rights, including intellectual property rights.

This indemnity survives termination of your access to the Website or Services. (For consumers, this applies only to the extent permitted by law.)

Limitation of Liability.

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

Loss of profits, revenue, savings, or goodwill;
Business interruption or reputational damage;
Data loss or corruption.

The Company’s total liability for any claim, whether in contract, tort, or otherwise, shall not exceed the total amount actually paid by the Client under the relevant contract. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

The Company is not liable for any loss arising from (i) installation or setup performed by the Client or any third party; (ii) incompatibility with third-party equipment; or (iii) delays caused by carriers or customs processes outside the Company’s reasonable control.

Force Majeure.

The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including (but not limited to): acts of God, flood, fire, earthquake, war, terrorism, epidemic or pandemic, governmental restrictions, labour disputes, supply chain disruption, or failure of communication systems or utilities.

In such cases, the affected obligations will be suspended for the duration of the force majeure event.

Third Party Links and Services.

The Website may contain hyperlinks or references to third-party websites or services. These are provided solely for convenience and do not imply any endorsement or responsibility by the Company.

We have no control over, and accept no liability for, the content, policies, or practices of any third-party websites or services. You access such services at your own risk.

Data Protection and Privacy.

The Company processes all personal data in accordance with applicable UK data protection legislation and the General Data Protection Regulation (UK GDPR). Details on how your data is collected, used, and protected are described in our Privacy Policy, which forms part of these Terms.

By using the Website or purchasing Services, you consent to such data practices. While we implement reasonable safeguards, we cannot guarantee absolute data security.

Termination.

The Company reserves the right to suspend or terminate your access to the Website with immediate effect if you:

Breach these Terms;
Engage in unlawful, abusive, or fraudulent behaviour;
Interfere with the integrity or performance of the Website.

Termination does not affect any accrued rights or obligations as of the date of termination.

Governing Law and Jurisdiction. These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Contacting Information. For any enquiries regarding these Terms, or to request further information, please contact:

Email: hi@friendlypressure.studio

Postal Address: The Old Truman Brewery, 96 Brick Lane, London, E1 6QL